A managed service is the process of strategically outsourcing responsibility for a business process or function. The goal is to help solve business problems, improve operation efficiencies, and/or to reduce expenses.
Zones Managed Services engagements are strategic in nature, ensuring the recurring delivery of target outomes, governed by contract and supported by a service level agreement (SLA).
Zones offers on-site support services that enable company's IT infrastructure to run at peak efficiency in order to keep up with the speed of their businesses. Our on-site support services are on-demand and structured to meet our clients' business needs to reduce operating costs, provide improved customer experience, and service increasingly distributed workforces. Zones On-site Support includes IMAC, Break/Fix, Cabling, and Staff Augmentation series. We also offer an innovative portfolio with our Solution Zones offering, where companies leverage walk-up IT service centers to improve service delivery quality and introduce smart fixtures like intelligent vending and smart lockers.
Speaker: John White
Position: Chief Architect, Zones
Background: Yli has worked with collaboration technologies for over 12 years and provides thought leadership and technical expertise to Zones and our customers, with expert specialization in Cisco collaboration solutions. He is engaged in enterprise consulting to help organizations plan, design, implement, migrate, and support a variety of complex calling, meetings, and teams environments from on-premises to the cloud.